Problems occur in the gaps between people. Often issues occur between individual people, teams and silos, companies and customers because of miss understood lines of responsibility and unmet expectations. How often have we all heard the expression that a problem arose because “things fell through the cracks” He then went on to explain that the ideal solution to these problems is not reorganization or rewriting of agreements, but in finding the higher goal that the separate sides would benefit from, and forge a joint resolve to accomplish that goal.


