I’m listening to what trusted sources say about ChatGPT. I decided it’s interesting enough to help me with some basic research I’m doing. Certainly, it’s intrigued me enough to want to play with it more.
In 2023, investment will focus on value
One of LinkedIn News big ideas for 2023 is that VCs will shift to focus on value. Forgoing hunting unicorns to search for work horses.
Sometimes customer complaints conflict with your business decisions
At times your business decisions result in you offering a bronze service rather than platinum. That might invite customer complaints.
Are your change initiatives likely to succeed?
In my latest blog post I talk about the key things an external consultant needs to do when leading your change initiatives.
A great change agent aims to make change stick
When selecting a change agent, choose one that can lead well and gain buy-in. Do that and your change initiatives are likely to be one of the few that succeed.
Is your customer empathy approach landing? Or is it falling flat?
When you practice customer empathy remember its more than just sharing stories that resonate. It’s about listening and acknowledging as well.
